Message From The Editor
Customer service, you say?
Developing a customer service culture is not that complicated, it's self-evident, it's not that hard to do, and yet… Training and support must be on your agenda to ensure that employees understand the importance of customer relations in a hyper-competitive market like the one we currently live in. Your goal is not only to have happy customers, but also customers who will recommend your business to others. Also in this issue, "suitable as a motor disconnect" or not, and new electrical distribution solutions. Good reading!
Line Goyette
Managing Editor
linegoyette@kerrwil.com
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Changing Scene
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E.B. Horsman & Son Donates $50,000 to the BC Children's Hospital Foundation
For the ninth year in a row, E.B. Horsman & Son presented a cheque for $50,000 to BC Children's Hospital Foundation (BCCHF) during last month's Miracle Weekend Telethon. E.B. Horsman & Son has supported BCCHF for over 26 years, fundraising and donating a cumulative total of $847,000…
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David Nathaniel at Get a Grip on Lighting
Last month, Standard CEO David Nathaniel was invited on the Get a Grip on Lighting podcast to talk about his company, in which he got his start selling electrical tape with his dad from their home in Montreal…
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- Techspan Industries Inc. Completes Acquisition of Fusetek
Effective June 12, 2018, Fusetek became a wholly owned subsidiary of TechspanTechspan Industries. Fusetek produces industrial fuses and related panel products, which it sells through electrical distributors across Canada…
- SaskPower Starts Work on Two Major Transmission Line Projects
SaskPower has started work on two major transmission line projects with a total investment of approximately $300 million. The first is a 200-kilometre line that will run from east of Moose Jaw to Swift Current. The second is a 44-kilometre line that will run from northwest of Regina to Belle Plaine…
- Goldcorp Building Canada's First All-Electric Underground Gold Mine
Located 160 kilometres west of the Porcupine mine in Chapleau, Ontario, Borden is set to be Canada's first all-electric underground gold mine, which will be safer for employees and have a smaller environmental footprint…
- July 25: WiRE Toronto & 20/20 Catalyst Networking Event July 2018 — Women Only
Join WiRE and partners 20/20 Catalysts Program and the Aboriginal Apprenticeship Board of Ontario on July 25 in Toronto for a WiRE Networking Meetup focused on indigenous clean energy. Guest Speaker: Cherie L. Brant, Practice Group Chair, First Nations/Native American, for Dickinson Wright LLP…
- Federal Government and Nova Scotia to Offer Solar Power Incentives
A new program launched by Nova Scotia with federal government support will provide rebates of up to 30% off the purchase and installation costs of rooftop solar-electricity systems. The program is expected to make solar power more affordable and accessible for at least 2,000 households over the next four years...
- Eaton Electrical Leadership Changes
Molly Murphy has been named Senior Vice President, North American Sales, and Jeff Krakowiak has been named Senior Vice President, Marketing and Commercial Operations, effective August 1. During the transition, Molly will work with Dave Bucklew, who is retiring on November 9, 2018…
- Southwire Earns NECA Industry Partner Award
The National Electrical Contractor Association announced on June 18 that Southwire has been selected to receive the NECA Industry Partner Award. Southwire will receive its award at the NECA 2018 conference, taking place in Philadelphia from September 29 to October 2…
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2018 CE Code Essentials — Did You Know?
Bonding and Grounding
2015 Code — 15 pages long and two tables; 2018 Code — 8 pages long and one table. Section 10 requirements have been reorganized into a more logical flow and significantly reduced in size. Objectives for solidly grounded, impedance grounded, and ungrounded systems are clearly specified at the beginning of the section. Tables 16A and 16B have been combined into a single table, with Rule 10-614 providing specific conditions for selecting the size of bonding conductor or bonding jumper.
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Marketing
Getting your Team to Care about Customers — 5 Strategies for Creating a Customer Service Culture
By Jeff Mowatt
One of the most common challenges I hear from managers and business owners is how to get staff to want to provide better service. After having trained literally hundreds of customer service teams for over 25 years, I've observed that the organizations who nurture the best service behaviours use these five strategies. First, educate towards empathy. It's easier to get employees to care about customers by putting them in the place of customers. That's why when clients bring me in to conduct customer service training seminars for their teams, I ask participants to create a list of what they expect when they are customers. Then we…
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Safety
Alert: Electrical Lockout Using Manual Motor Controllers
Workers in industrial workplaces such as office buildings, factories, arenas, shops or offices who are required to work on manual motor controllers (MMCs) or other electrical equipment may be at risk of serious injury or death if the electrical equipment is not stopped, de-energized and locked out and tagged before work starts. Manual motor controllers are typically used to control motor driven equipment such as commercial heating, ventilation and air conditioning units. They also serve as a motor starter/controller, and sometimes as a motor disconnect. Typically, MMCs should be marked with the words "suitable as a motor disconnect."
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Technology
Schneider Electric's Masterpact MTZ Circuit Breaker: A Power Distribution Innovation
A new "future ready" circuit breaker from Schneider Electric is described by the company as the next generation of power distribution for the IoT era. Masterpact MTZ increases efficiency and can adapt to ever-evolving needs for safety, reliability and sustainability. The world is becoming more connected, electric, digitized, decarbonized, and decentralized, says Schneider Electric. Masterpact MTZ is the latest in a series of circuit breaker innovations, and brings Schneider's "Future Ready" EcoStruxure Power capabilities required to build smart, dependable and sustainable power distribution systems.
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Q & A Brought to You by Britech
Why are my self-regulating cables still drawing power and heating up despite the heat wave we're having?
Self-regulating heating cables never stop producing heat, they simply reduce the heat output according to the ambient temperature. Even on the hottest summer days these cables are warming the piping, often for no reason. In the case of heating cables on well lines and other domestic cold water lines, when you hope to have a cold glass of water the water may be warm because the cables are still heating. Freeze-prevention pipe tracing cables are still warming the piping for no reason. Every heating cable should have a thermostat and, of course, a GFI as required by code.
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Survey Says
Electrical Contractor Median Hourly Rate By Skill/Specialty
The hourly rate for automation specialists now on average surpasses that of commercial and industrial electricians.
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Survey Says From Recent Issues
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New Products and Solutions
Osram's Digital Lumens Expands Smart Building Platform with New Smart Sensor, New Lighting Controls
Digital Lumens has expanded its SiteWorx building intelligence platform with the introduction of two new products: Sense, an environmental sensing application, and the DLA Micro (DLA-M), a small lighting control that also enables instant SiteWorx compatibility. Designed for cold and ambient manufacturing, food production and warehousing facilities, Sense uses small, off-light sensors and SiteWorx compatibility to provide temperature and relative humidity tracking, alerts, and reporting that allow customers to streamline environmental monitoring, safeguard product quality, ensure critical code compliance, and improve operational efficiency.
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Ford 2018 Transit Cargo Vans
Ford Transit cargo vans, with three powerful and efficient engines, continue to set new standards for taking care of business. The standard 3.7L Ti-VCT V6 engine delivers 275 horsepower and 260 lb.-ft. of torque. Also available is the 3.5L EcoBoost, which has a best-in-class maximum gas torque rating of 400 lb.-ft. along with 310 horsepower. The available direct-injected 3.2L I-5 power stroke turbo diesel delivers 185 horsepower and 350 lb.-ft. and is backed by proven third-generation Ford diesel ruggedness and dependability.
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Stanpro LED Retrofit for Fluorescent Vapour Tight Luminaires
Upgrade to LED in five minutes with Stanpro GoLED's RKTVT vapour tight LED retrofit kit. This LED delivers approximately 5000 lumens, while achieving over 120lm/W and is compatible with Stanpro, Aimlite, Standard, Rab, Liteline, Beghelli, Thomas And Betts, Emergi-Lite, Lumacell, and Readylite fluorescent vapour lights. The RKTVT comes with frosted lenses over LED strips creating diffused uniform lighting, mimicking the look of fluorescent tubes and avoiding glare from LED.
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Greenlee Compact Field Office
This mobile tech-ready workstation fits through standard 36" doorways and contains space for a 50" by 30" TV monitor (55" screen size approx.). Cable pass-through holes enable easy installation, and a slanted work surface has two levels to accommodate laptop and additional equipment. The workstation rests on 6" non-marking casters, and can be secured with a single lock that is positioned to prevent drilling and cutting.
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Philips Hue App Update
Philips Signify has rolled out a major update to its Philips Hue app for iOS and Android-based devices. New features include shortcuts that make setting up rooms a breeze, new colour pickers, and 30 new scenes that allow instant scene setting. The app also delivers a new look and feel, and convenient shortcuts so that users can adjust their Philips Hue smart lighting in a few simple taps.
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Mobil Tech SC96-5 Contoured Shelf Unit
This 5-shelf unit, made of aluminum, stands 62 1/2" high and 96" wide, and weighs 118 lbs. It can be installed in an hour and 15 minutes, and fits a number of trucks, including models by Ford, Nissan and Ram.
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Current Copper Prices
 Monitor daily and 6-month $US prices for copper — the preferred electrical conductor for most categories of electrical wiring.
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The Electrical Stock Market
 Track the stock market performance of 25 publicly traded electrical equipment suppliers and electrical wholesalers. Updated weekly.
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In The Next Issue
Sustaining Lighting Systems - Part 2 |
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